The role owns the project management and execution process during the installation, including sales order review; project planning, design/layout, contractor interface, submission of documentation; resource coordination and finally issues resolution.
Essential Responsibilities
Key responsibilities/essential functions include:
The role is responsible for driving customer satisfaction, timely and quality project completion and managing the project finances, including;
- Acting as the primary focal point for the project execution, both externally as a liaison between GE and the customer team and internally within GE.
- Identification, escalation and resolution of issues, which might affect customer satisfaction and GE operational targets
- Work cross functionally with sales and services teams while owning the project management and execution process
- Participation in process improvement initiatives
Quality Specific Goals:
- Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
- Complete all planned Compliance (Quality, EHS, etc.) training within the defined deadlines.
- Identify and report all customer or personal compliance concerns immediately to the appropriate organization.
Qualifications/Requirements
- BA or BS degree with 4 -7 years of professional experience.
- Minimum 2 years of project management experience working within a cross-functional team.
- Ability to work independently and prioritize multiple priorities to meet scheduled completion dates and customer expectations
- Ability to multi-task, managing multiple projects and competing priorities
- Demonstrated ability to effectively communicate in a matrix environment
- Ability to work effectively from a remote / home office location, if required
- Ability to work with and influence team members to achieve mutual goals
- Must have valid authorization to work full-time without any restriction in the role’s location
Desired Characteristics
- Ability to plan and schedule various project activities with multiple stakeholders
- Ability to communicate complex technical issues in a customer-friendly manner
- Experience with large-scale project management where deadlines where met on or ahead of schedule; construction, IT or installations experience preferred
- Demonstrated customer service experience working in a clinical environment
- Ability to provide constructive feedback to installation teams and contractors
- Knowledge/experience with the healthcare industry and GEHC products
- Proficient in project management software such as MS Project
- Proficient with design tools such as AutoCAD
- Formal coursework in project management
- Six Sigma certification and/or experience in Lean methodology
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